1. About BeTransferred

These Terms & Conditions govern the use of the BeTransferred website and the booking and provision of transportation, chauffeur and related travel coordination services arranged through BeTransferred.

BeTransferred operates as both a transportation service provider and a travel and transportation coordinator, depending on the nature, location, availability and operational circumstances of each individual journey.

For the purposes of these Terms & Conditions, “BeTransferred”, “we”, “us” or “our” refers to the entity operating the BeTransferred service, while “you”, “your” or “client” refers to the person making an enquiry, submitting a booking request or using our services.

2. Our Services

BeTransferred may provide, arrange or coordinate a range of private transportation and travel-related services, including:

• Airport Transfers
• Chauffeur Services
• VIP & Executive Travel
• Ski Transfers
• Private Tours
• Business Travel
• Hourly Chauffeur Hire
• Event Transportation
• Long-Distance Journeys
• Additional Transportation Services
• Tailored Journeys and Special Requests

The availability and manner in which a service is provided may vary depending on the requested itinerary, location, date, vehicle availability, chauffeur availability, local operational requirements and other circumstances relevant to the journey.

Where appropriate, BeTransferred may fulfil a journey directly or arrange the service through an independent chauffeur, transportation operator or other professional service partner.

3. Booking Requests

A booking request submitted through our website, email, WhatsApp or another communication channel is a request for service and is not, by itself, a confirmed booking.

Each request may be reviewed by our Booking Coordination Team before confirmation.

Depending on the service requested, this review may include verification of:

• journey details;
• passenger requirements;
• pickup and destination information;
• vehicle availability;
• chauffeur availability;
• route and operational conditions;
• additional services requested; and
• the applicable fare.

For services requiring a coordinated quotation, the final fare may be determined only after the request has been reviewed by our Booking Coordination Team.

4. Booking Confirmation

A booking is considered confirmed only when it has been reviewed and expressly confirmed by the BeTransferred Booking Coordination Team and the final booking voucher has been issued to the client.

The Final Booking Voucher constitutes the official confirmation of the booking and contains the applicable journey details, service arrangements and, where applicable, the confirmed fare.

Until the Final Booking Voucher has been issued, BeTransferred may be unable to guarantee the requested vehicle, chauffeur, service or journey arrangements.

5. Booking Information

Clients are responsible for providing accurate, complete and up-to-date information when submitting a booking request.

This may include:

• passenger name;
• contact details;
• pickup and destination locations;
• date and time;
• flight information, where applicable;
• number of passengers;
• luggage requirements;
• vehicle requirements;
• special requirements; and
• any other information reasonably required to coordinate the journey.

BeTransferred is not responsible for consequences resulting from inaccurate, incomplete or outdated information supplied by the client.

Clients must notify BeTransferred as soon as reasonably possible if any material booking information changes.

6. Fares and Pricing

The applicable fare depends on the service, itinerary, vehicle category, date, duration and other requirements associated with the journey.

Where a fare has been expressly confirmed by BeTransferred, that fare applies to the service and journey described in the Final Booking Voucher, subject to any additional charges expressly stated or subsequently agreed.

Additional charges may apply where the client requests changes or additional services after confirmation, including but not limited to:

• additional stops;
• route changes;
• additional waiting time;
• additional hours;
• changes in vehicle requirements;
• additional passengers or luggage;
• changes to the scope of the service; or
• other operational requirements not included in the original booking.

Where reasonably possible, applicable additional charges will be communicated to the client before the additional service or change is provided.

7. Payment

Payment may be made through the payment methods made available by BeTransferred.

Where online payment is available, payments may be processed through third-party payment providers, including Stripe.

Payment processing may be subject to the terms and policies of the relevant payment provider.

BeTransferred does not request or require clients to provide complete payment card details directly by email, WhatsApp or other unsecured communication channels.

A successful payment does not replace the requirement for the journey to be confirmed in accordance with Section 4 of these Terms & Conditions.

8. Vehicle and Chauffeur Assignment

BeTransferred will make reasonable efforts to provide the vehicle category and service requested by the client and confirmed in the Final Booking Voucher.

Unless a specific vehicle model has been expressly guaranteed in writing, BeTransferred may provide an equivalent vehicle within the confirmed category where operational circumstances or availability require this.

Chauffeurs are expected to conduct themselves professionally and to comply with applicable safety, licensing and transportation requirements.

9. Airport Transfers and Flight Information

Where flight information has been provided and flight monitoring is included in the confirmed service, BeTransferred may monitor the relevant flight and adjust pickup coordination accordingly.

Clients are responsible for providing accurate flight information.

Flight monitoring does not guarantee that every delay, cancellation, diversion or airline-related disruption can be accommodated without additional operational consequences.

If a flight is cancelled, diverted or substantially changed, the client should contact BeTransferred as soon as reasonably possible.

Additional waiting time, route changes, replacement transportation or other operational requirements arising from such circumstances may be subject to additional charges.

10. Waiting Time

The applicable waiting period depends on the type of service and the conditions communicated to the client during booking.

For airport pickups, waiting time may be calculated from the applicable arrival time or other reference point specified for the booking.

For other pickups, the chauffeur will wait for the period applicable to the confirmed service.

If the client does not arrive or cannot be contacted within the applicable waiting period, the journey may be treated as a No-Show.

Additional waiting time may be available subject to chauffeur and vehicle availability and may incur additional charges.

11. No-Show

A client may be considered a No-Show where:

• the client does not appear at the agreed pickup location within the applicable waiting period;
• the client cannot be contacted using the contact details provided;
• the client provides incorrect or insufficient pickup information; or
• the client leaves the pickup location before the chauffeur can complete the agreed pickup.

A No-Show may result in the full or partial loss of the amount paid, depending on the applicable service and the Cancellation & Refund Policy.

12. Changes to a Confirmed Booking

Once a booking has been confirmed and the Final Booking Voucher has been issued, any requested modification is subject to availability and operational feasibility.

Requests may include changes to:

• date;
• time;
• pickup location;
• destination;
• route;
• passenger numbers;
• vehicle category;
• journey duration;
• additional stops; or
• other service requirements.

BeTransferred will make reasonable efforts to accommodate requested changes but cannot guarantee that a modification will be possible after confirmation.

A change may result in a revised fare or additional charges where it changes the scope or operational requirements of the original booking.

13. Client Responsibilities

The client is responsible for:

• being present at the agreed pickup location;
• providing accurate booking information;
• complying with reasonable safety instructions;
• treating chauffeurs and vehicles respectfully;
• ensuring passengers have the required travel documentation;
• ensuring luggage complies with applicable requirements;
• informing BeTransferred of relevant special requirements; and
• complying with applicable laws and regulations during the journey.

The client must not use the vehicle or service for any unlawful purpose.

14. Passenger Conduct

BeTransferred reserves the right to refuse or terminate a journey where a passenger’s behaviour creates a serious safety, security or operational risk.

This may include:

• violent or threatening behaviour;
• harassment or abuse of the chauffeur;
• deliberate damage to the vehicle;
• dangerous conduct;
• possession or use of prohibited substances; or
• refusal to comply with reasonable safety instructions.

Where a journey is terminated as a result of passenger misconduct, the client may remain responsible for applicable charges and any damage or loss caused.

15. Luggage and Personal Belongings

Passengers are responsible for their personal belongings and luggage during the journey.

BeTransferred is not responsible for personal belongings left in a vehicle unless the loss results from circumstances for which BeTransferred is legally responsible.

Clients should inform BeTransferred in advance of unusually large, heavy or special luggage requirements.

16. Service Availability and Operational Circumstances

BeTransferred makes reasonable efforts to provide the services described in the Final Booking Voucher.

However, transportation operations may be affected by circumstances outside our reasonable control, including:

• traffic conditions;
• road closures;
• severe weather;
• accidents;
• vehicle breakdowns;
• strikes;
• governmental restrictions;
• border restrictions;
• security incidents;
• natural events;
• force majeure events; or
• other unforeseen circumstances.

Where such circumstances occur, BeTransferred will make reasonable efforts to coordinate an appropriate alternative or minimise the impact on the client’s journey.

17. Delays and Journey Times

Journey times communicated before or during a booking are estimates unless expressly guaranteed in writing.

Traffic, weather, road conditions, accidents, border controls and other external circumstances may affect journey duration.

BeTransferred cannot guarantee an exact arrival time where the journey is affected by circumstances outside our reasonable control.

Clients should allow sufficient time when planning flights, meetings, events or other time-sensitive activities.

18. Third-Party Service Providers

Depending on the nature, location and operational requirements of a journey, BeTransferred may provide the service directly or coordinate the journey through independent chauffeurs, transportation operators or other professional service partners.

Where third-party services are used, BeTransferred will make reasonable efforts to select and coordinate an appropriate provider.

The service remains subject to the applicable laws, licensing requirements and operational conditions of the jurisdiction in which it is performed.

19. Cancellation and Refunds

Cancellation requests, cancellation charges and refund eligibility are governed by the BeTransferred Cancellation & Refund Policy applicable to the relevant booking.

The applicable conditions may vary depending on the service type, journey date, cancellation timing, operational commitments and other circumstances associated with the booking.

Where specific cancellation or refund conditions have been expressly communicated and accepted as part of a booking, those conditions may also apply.

Nothing in these Terms & Conditions is intended to exclude or limit any mandatory consumer rights that cannot lawfully be excluded or limited.

20. Privacy and Personal Data

Personal data provided to BeTransferred is processed in accordance with our Privacy Policy.

The Privacy Policy explains how personal information is collected, used, stored and disclosed in connection with enquiries, bookings, customer communication, payment processing and service coordination.

Applicable data protection information will be provided in accordance with applicable privacy and data protection legislation. Under the GDPR, information concerning the controller, purposes and legal basis of processing, recipients and other prescribed matters must be provided when applicable personal data is collected.

21. Intellectual Property

Unless otherwise stated, the content published on the BeTransferred website, including text, graphics, logos, branding, images, design elements and other materials, is owned by or licensed to BeTransferred.

Such content may not be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by applicable law.

22. Website Information

BeTransferred makes reasonable efforts to ensure that information published on its website is accurate and up to date.

However, website content may change without notice and should not be interpreted as a guarantee that a particular vehicle, route, service, price or availability will always be offered.

The specific terms applicable to an individual journey are those communicated in the booking confirmation and Final Booking Voucher.

23. Liability

To the maximum extent permitted by applicable law, BeTransferred shall not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

BeTransferred shall not be responsible for delays, missed connections, missed events or other consequences resulting from circumstances outside our reasonable control, including traffic, weather, road closures, accidents, border controls, flight disruptions or other external events.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms & Conditions affects mandatory consumer rights or statutory protections applicable to the client.

24. Complaints and Customer Support

Clients are encouraged to contact BeTransferred as soon as reasonably possible if they experience an issue with a booking or service.

We will make reasonable efforts to investigate complaints and resolve operational issues appropriately.

Email: office@betransferred.com
Phone: +40 793 146 365

25. Applicable Law and Consumer Rights

These Terms & Conditions are governed by the laws applicable to BeTransferred and its operations in Romania, without prejudice to mandatory consumer protection provisions that may apply to clients in other jurisdictions.

Where applicable law provides consumers with mandatory rights that cannot be waived by contract, those rights remain unaffected by these Terms & Conditions.

For passenger transport services, applicable consumer rights may be subject to specific rules governing passenger transport contracts.

26. Amendments to These Terms

BeTransferred may update these Terms & Conditions from time to time to reflect changes to its services, operations, legal requirements or website functionality.

The current version will be identified by the Last Updated date displayed at the beginning of this page.

Where appropriate, material changes may also be communicated through the relevant customer communication channels.

27. Contact

For questions regarding these Terms & Conditions or a specific booking, please contact:

BeTransferred
Email: office@betransferred.com
Phone: +40 793 146 365
Website: www.betransferred.com