1. General

This Cancellation & Refund Policy explains how cancellations, booking modifications and refunds are handled for services provided or coordinated by BeTransferred.

Due to the varied nature of our services, journeys, destinations, operational requirements and third-party arrangements, cancellation and refund conditions are not necessarily identical for every booking.

The specific cancellation and refund conditions applicable to a particular booking will be determined based on the service, journey, operational commitments and circumstances associated with that booking.

Where applicable, these conditions will be communicated to the client in the Final Booking Voucher.

The cancellation and refund conditions stated in the Final Booking Voucher form part of the confirmed booking terms.

2. Booking-Specific Cancellation Conditions

Each confirmed booking may be subject to specific cancellation conditions.

These conditions may take into account:

• type of service;
• journey date and duration;
• destination;
• vehicle category;
• chauffeur or driver allocation;
• third-party transportation arrangements;
• accommodation or activity arrangements included in a service;
• advance operational commitments;
• seasonal conditions;
• availability requirements;
• distance and location;
• special or tailored requests; and
• other circumstances relevant to the specific booking.

Where specific cancellation conditions apply, they will be communicated to the client before or at the time the booking is confirmed.

3. Cancellation by the Client

A client may request cancellation of a confirmed booking by contacting BeTransferred using the contact details provided in the booking confirmation.

The cancellation becomes effective when the cancellation request has been received and acknowledged by BeTransferred.

Any refund or cancellation charge will be determined according to the cancellation conditions applicable to that particular booking.

Where the Final Booking Voucher specifies a cancellation schedule or refund condition, that condition will apply to the booking, subject to any mandatory rights applicable under law.

4. Booking Modifications

A request to modify a confirmed booking is not automatically treated as a cancellation.

Changes to the:

• date;
• time;
• pickup location;
• destination;
• route;
• passenger number;
• vehicle category;
• duration; or
• scope of the service

are subject to availability and operational feasibility.

BeTransferred will make reasonable efforts to accommodate requested changes.

Where a requested modification materially changes the service or creates additional operational costs, the fare and/or applicable cancellation conditions may be revised.

Any revised conditions will be communicated to the client where reasonably possible.

5. No-Show

A booking may be considered a No-Show where the client does not appear at the agreed pickup location within the applicable waiting period or cannot be contacted using the information provided.

A No-Show may result in the loss of the amount paid or another applicable charge, depending on the conditions stated in the Final Booking Voucher.

6. Flight Delays, Cancellations and Diversions

Where a booking involves an airport transfer, clients should provide accurate flight information whenever possible.

BeTransferred may monitor the relevant flight where flight monitoring is included in the confirmed service.

Flight delays, cancellations, diversions or substantial schedule changes may affect the operational arrangements of a booking.

Depending on the circumstances, BeTransferred may:

• adjust the pickup time;
• arrange additional waiting time;
• coordinate an alternative vehicle or chauffeur;
• modify the journey; or
• provide an alternative service where reasonably available.

Additional costs may apply where the circumstances result in additional operational requirements.

The applicable treatment of such circumstances may be specified in the Final Booking Voucher.

7. Cancellation by BeTransferred

BeTransferred may cancel or modify a confirmed booking where circumstances make the agreed service impossible, unsafe or unlawful to provide.

Such circumstances may include, without limitation:

• severe weather;
• flooding;
• avalanches;
• landslides;
• road or infrastructure failure;
• natural disasters;
• war;
• armed conflict;
• civil unrest;
• governmental restrictions;
• border closures;
• security threats;
• strikes;
• major accidents;
• vehicle or infrastructure failures;
• or other circumstances beyond BeTransferred’s reasonable control.

Where reasonably possible, BeTransferred will attempt to provide an alternative arrangement or reschedule the service.

Where the service cannot reasonably be provided, any refund or alternative arrangement will be determined according to the applicable booking conditions and circumstances, subject to mandatory legal rights.

8. Force Majeure and Exceptional Circumstances

Certain events may make the performance of a journey impossible, unsafe or materially different from the originally agreed service.

These may include natural disasters, extreme weather, avalanches, landslides, flooding, war, armed conflict, terrorism, civil unrest, governmental measures, border restrictions, major infrastructure failures or other events outside the reasonable control of BeTransferred.

BeTransferred will make reasonable efforts to minimise the impact of such events and, where possible, provide alternative arrangements.

The financial consequences of such events may depend on the specific booking, third-party commitments and applicable cancellation conditions communicated in the Final Booking Voucher.

9. Refunds

Where a refund is applicable, BeTransferred will process the refund in accordance with the cancellation and refund conditions applicable to the booking.

Refunds may be affected by:

• services already provided;
• operational costs already incurred;
• third-party charges;
• non-refundable arrangements;
• vehicle or chauffeur commitments;
• special or tailored services; or
• other costs incurred specifically for the booking.

Where a third-party service or cost is involved, BeTransferred may be unable to refund amounts that have already been paid to or retained by the relevant provider, subject to applicable law and the terms communicated to the client.

10. Refund Processing

Where BeTransferred approves a refund, the refund will normally be returned using the original payment method where technically possible.

The time required for the funds to appear in the client’s account may depend on the payment provider, bank or card issuer.

BeTransferred is not responsible for delays caused by a payment provider or financial institution after the refund has been processed by BeTransferred.

11. Non-Refundable Services and Costs

Certain services, bookings or components of a journey may be non-refundable or partially refundable.

This may apply where BeTransferred or a third-party provider has already committed resources or incurred costs specifically for the booking.

Where such conditions apply, they will be communicated to the client as part of the booking conditions and/or Final Booking Voucher.

12. Special and Tailored Journeys

Tailored Journeys, Private Tours, extended chauffeur services, event transportation, Ski Transfers and other specially coordinated services may require advance operational commitments.

Such bookings may therefore have cancellation and refund conditions that differ from standard transportation services.

The applicable conditions will be communicated individually as part of the booking confirmation.

13. How to Request a Cancellation or Refund

Cancellation and refund requests should be submitted as soon as reasonably possible.

Requests may be made through:

Email: office@betransferred.com
Phone: +40 793 146 365
WhatsApp: +40 793 146 365

The client should provide:

• booking reference;
• passenger name;
• journey date;
• reason for cancellation, where relevant; and
• any other information required to identify the booking.

14. Mandatory Consumer Rights

Nothing in this Cancellation & Refund Policy is intended to exclude, restrict or replace any mandatory consumer rights that cannot legally be waived or restricted.

Where applicable law provides a consumer with rights that differ from the conditions stated in this policy or in a Final Booking Voucher, those mandatory rights will continue to apply.

15. Changes to This Policy

BeTransferred may update this Cancellation & Refund Policy from time to time to reflect changes to its services, operations or legal requirements.

The current version will be identified by the Last Updated date displayed on this page.

Any cancellation or refund conditions specifically applicable to an already confirmed booking remain governed by the conditions communicated for that booking, subject to applicable law.

16. Contact

For cancellation, refund or booking-related enquiries:

BeTransferred
Email: office@betransferred.com
Phone: +40 793 146 365
Website: www.betransferred.com